I've seen this in two other dealerships, and believe me, the managers and owners know about the deceit, but turn a blind eye. Often it's a case of racism, because usually in the southwestern part of our state, the poor are people of color. I say fine the dealership, so the learn the hard way how to manage and train their employees.

Totally agree with Griffin...most of these individuals (customers) have minimal education,slo,or bad credit coupled with a dream of owning a "dependable" car......... for once in their lives. Therefore, they become victims of over zealous buying and theives prey on this. My second point is OVERSIGHT, OVERSIGHT, OVERSIGHT!!! I feel the dealership's owner(s) should have been held responsible as an "accessory" due their inadequate procedures which allowed their employees the window to exact such a crime against citizens. In the same way, someone in an managerial/finance capacity should always know of such payments/agreements with any/all customers!! Third & lastly, bad publicity rather than amending the wrong cause by lack of oversight was the primary reason they (dealership owners) considered refunding the customers their money. Let's be truthful here?! Wonder where/who they (salesman)learned their tricks of the trade from? The "social learning" theory may explain that one! Unsure what that is Google it!!!

You shouldn't turn this into a negative about dealerships. The owner did the right thing and took care of his customers. Which shows he understands that whitout the customer he has nothing. Their is a bad seed just about anywhere you go these days. And remember let God do the judging.

An investigation needs to be done at all dealerships here. Customers need to be educated before signing the many pages of documents in a contract. Us customers need to do more than just, "sign here"! Another good tip is to pay with check or money order, made out to the dealership. We need to review our finance contract very well, esp. down payment, extra add on's, selling price and any other monies listed in these difficult to understand contracts. Get receipts to prove what you have paid and have the salesman list exactly what it is for and sign his name to it.